16 reactions | No more manual macro making? You got it.   A macro is a prepared response or action that an agent can apply when they are creating or updating tickets. Creating macros can be a tedious process — until today. #ZendeskAI uses machine learning to analyze all your tickets to create suggested macros, eliminating manual work and saving your team precious time.  Catch up on all the latest #ZendeskAI features: https://zdsk.co/3F2QYfG | Zendesk | Facebook
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