Level two quality products and services need only satisfy customer expectations. The authors discuss the philosophies of eight quality experts - Crosby, Deming, Feigenbaum, Ishikawa, Juran, Pirsig, …

Learn the differences between quality assurance and quality control. Explore definitions, examples, and how QA and QC ensure quality.

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In an overview designed to give quality newcomers a glimpse of the knowledge they need to succeed, ten regular Quality Progress contributors write on 10 basic quality topics that are fundamentals …

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