Biome Analytics today announced the launch of two groundbreaking cardiovascular administrator productivity tools: Biome Strategy Board (TM) and Biome Presentation Builder (TM). These purpose-built ...

Enterprise Connect, the leading conference and exhibition for enterprise communications and customer experience (CX), today announced that Crescendo Multimodal AI, a platform that unifies voice, text ...

Three middle management roles are being redesigned as companies prioritize skills over titles. Learn the leadership skills ...

More than a feel-good bonus, customer delight is a measurable advantage that fuels differentiation, retention, and sustainable growth. Companies that prioritize delight move beyond standard service ...

• Customer satisfaction is flat and that's a warning sign. The national ACSI score remains where it was close to a decade ago, signaling long-term weakening of buyer utility even as companies report ...

Sky-high policy rates have finally changed the game. After five years of unprecedented volatility, insurers are beginning to see the consequences of gradual, but consistent premium hikes. Faced with ...

The MS Marketing Analytics program will prepare students to accelerate their careers in the high-demand, marketing analytics field. Employment growth and demand for marketing analytics experts is high ...

Verint®, The CX Automation Company, today announced it was named a Leader in the Frost & Sullivan Frost Radar™: Voice of Customer Analytics, 2025 Report. The report highlights Verint’s 50+ AI-powered ...

OpenAI is notifying some ChatGPT API customers that limited identifying information was exposed following a breach at its third-party analytics provider Mixpanel. Mixpanel offers event analytics that ...

WisdomAI, the new AI data analytics startup from Rubrik co-founder Soham Mazumdar, has landed a fresh $50 million Series A led by Kleiner Perkins with participation from new investor NVentures (Nvidia ...

A customer at a Michigan McDonald's who was captured on camera throwing coffee at an employee was later identified by police, law enforcement said. The Buena Vista Police Department shared video on ...