EngageLab, a global leader in AI-powered omnichannel customer engagement and marketing technology, officially launches its ...

Nigerian Breweries Plc has restated its commitment to strengthening customer capacity and supporting sustainable business ...

In today’s digital landscape, technology plays a pivotal role in shaping the relationship between a business and its ...

Aurora Mobile Limited (NASDAQ: JG) ('Aurora Mobile” or the 'Company”), a leading provider of customer engagement and ...

The business landscape is shaped and reshaped by the perceptions, stories, and needs of customers. Every interaction, whether ...

Award recognizes Euna's customer support team for delivering fast, reliable, and high-quality service while navigating complex organizational and technology changes ...

Fraud detection is no longer enough to protect today’s financial ecosystem. As digital transactions increase, banks require ...

Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.

Integrating platforms with predictive early warning systems allows manufacturers to automate routine claims, detect issues ...

Research from POPX reveals widespread channel adoption of artificial intelligence (AI) to improve operations and security.

The partnership will make it easier for technicians and service providers to identify and purchase parts for warranty jobs.

AI-driven customer centricity is built on a continuously learning system that interprets behaviour, identifies intent, and ...