The highest ideal of customer service is ease—not just a frictionless, personalized experience for customers themselves, but ...

CRM systems equipped with analytics help companies organize, study, and interpret customer data to understand patterns and ...

HandyDART is set to see service upgrades for its 32,000 registered riders across Metro Vancouver as the TransLink Board of ...

Small businesses face challenges with fractional software. Discover why a single platform for bookings, payments, and ...

Travel companies have long tried to automate customer service without breaking the experience when a traveler needs a human.

We are evolving into systems of intent and outcome where the back end will be able to derive the intent of the users and get ...

Q3 2026 Earnings Call Transcript December 9, 2025 Cognyte Software Ltd. beats earnings expectations. Reported EPS is $0.03, ...

By operating with a small, close-knit team, Sydorko Automation maintains a family-driven culture that enables nimble decision ...

Invent Day 1 delivered a surge of AI, multicloud, and automation news from Las Vegas, as Amazon and its partners unveiled ...

ENGH is a vertical software acquirer focused on communications, telecom networks, transportation, and public safety.

Choosing the right Microsoft Dynamics 365 implementation partner is as critical as choosing the platform. This guide explains ...