Here's a look at how the cloud leaders stack up, the hybrid market, and the SaaS players that run your company as well as their latest strategic moves. Read now Google Cloud on Monday announced that ...

The Verizon Wireless call center in Bangor, the company's only northern New England facility, is hiring 20 more employees. Human Resources Manager Jennifer Bouquot said more full-time customer service ...

If you call Verizon looking for support, don't be surprised when Google answers the phone. This week, Verizon announced that it has started piloting Google's Cloud Contact Center Artificial ...

Contact center solutions are being reimagined to address the multi-experience that converges the customer experience, employee experience, and user experience to transform business outcomes. Genesys ...

With construction on schedule and hiring in full swing, Verizon Wireless officials anticipate a mid-October opening of their new Lincoln call center. The news comes nine months after company ...

There is a Verizon call center coming to my area next year. I'm currently working at a help desk but I'm ready to move on to something else, so I'm wondering what jobs this call center will bring. I ...

Google today announced that it has signed up Verizon as the newest customer of its Google Cloud Contact Center AI service, which aims to bring natural language recognition to the often inscrutable ...

ELGIN, S.C. (WIS) - A Verizon Wireless call center in Richland County has closed until further notice because an employee who works there tested positive for coronavirus, company officials confirmed.

WILMINGTON, N.C. (WECT) - The Verizon Center at 3601 Converse Dr. In Wilmington is closed after an employee at the telecommunications company tested positive for COVID-19, according to Verizon ...

BASKING RIDGE, N.J., Feb. 22, 2021 (GLOBE NEWSWIRE) -- As contact centers are relying on digital, remote-first operations, today Verizon Business announced the addition of Genesys Cloud, as part of ...