Steam support is now displaying the typical wait time for different types of tickets on its support page. Steam support is slow. That’s a compliant that anyone who uses Steam has heard. Apparently ...

Steam is opening up about its frequently criticised support measures. Steam Support has a very bad reputation, and it's something Valve has acknowledged as justified by regularly vowing to improve. As ...

Gabe Newell responds to fan emails every once in a while. This time, it was a support ticket, and he resolved it. Reddit and Steam user that_earlyguy had lost access to his account and proceeded to ...

We may earn a commission from links on this page. For years, Valve has faced heavy criticism over lackluster customer service efforts. On the upside, they’ve confessed that they need to improve, and ...