Year-long customer satisfaction survey result: Buick blows, Ram rallies, Toyota tops

Customer satisfaction surveys give you a great idea of what a car is like to live with, but who are the winners and losers ...
Forbes

What’s Wrong With Customer Satisfaction?

Concept image for illustration of Key Customer Assessment Indicator or KPI. The CEO took the stage as the first PowerPoint slide appeared on the giant screen. "I am happy to announce we just received ...

Major satisfaction survey finds automakers could learn something from vacuum cleaners

Owners seem to be happier with their vacuum cleaners than with their cars, and the latest ACSI study shows they're better ...
Newsweek

Why ‘Customer Satisfaction’ Misses the Mark — And What to Measure Instead

See more of our trusted coverage when you search. Prefer Newsweek on Google to see more of our trusted coverage when you search. A 2016 survey of executive leadership found that 90% of CEOs believe ...
Business Wire

Survey: Satisfaction With Pharmacy Benefits Managers Hits 9-Year Low

DALLAS--(BUSINESS WIRE)--Satisfaction with pharmacy benefit managers (PBMs) has plunged to its lowest level in nearly a decade, according to Pharmaceutical Strategies Group’s newly-released 2023 ...
TV Technology

Survey: Consumer Satisfaction with Streaming Hits Record Levels

The annual American Customer Satisfaction Index of the telecommunications industry in 2024 has found that consumer satisfaction with streaming services hit an all time high while satisfaction with pay ...
Forbes

Three Customer Experience Strategies To Improve Customer Satisfaction And Loyalty

Providing exceptional customer experiences can really set you apart from your competition. Today's consumer expects a personalized experience from the companies they choose to engage with. In fact, ...
Search Engine Land

Survey: User satisfaction with Google grows in 2024

Google's push into AI-driven search doesn't seem to have hurt customer satisfaction. Meanwhile, ads are problematic for social media users. Americans are more satisfied with Google Search than a year ...
Miami Herald

This fast-food chain scored best in customer satisfaction — again, survey says

A recent ACSI study analyzed customers’ experience with major fast-food chains in the U.S. How do your favorites stack up? Getty/iStock Grabbing takeout has gotten more expensive, but customers’ ...
NJ.com

Costco, Publix, H-E-B tie for 1st in customer satisfaction, survey shows

Customer satisfaction in retail is on the upswing, and wholesalers, such as Costco, are at the top of the list, according to a new survey. The American Customer Satisfaction Index’s (ACSI) annual ...
Miami Herald

This airline scored best in customer satisfaction, study says. How did others do?

Some U.S. airlines fared better than others in overall customer satisfaction, according to a recent travel survey. Diannie Chavez/The Republic USA TODAY NETWORK As the summer travel season draws near, ...