An ASC should survey employee and physician satisfaction yearly, asking respondents to choose a rating for each question and giving them space to write in comments, says Brian Brown, regional vice ...

Clinic wait times do not just affect overall patient satisfaction, but also specifically affect the perception of providers and the quality of care. Using surveys regarding patient satisfaction with ...

Customer satisfaction in the manufacturing (nondurable goods) industry has slipped for the first time in two years, according to the recent third-quarter report by The American Customer Satisfaction ...

You already know that customer satisfaction is important. What you may not have known is that high customer satisfaction indicates that financial performance expectations will be exceeded. There’s ...

During Spring semester of 2017, Health Services participated in a patient satisfaction survey administered by the American College Health Association. Invitations to the survey were sent to all ...