There are many important things you can do to ensure you’re managing customer expectations as well as possible. From investing in the right tools and software to setting realistic expectations and ...

The pandemic has created some “cultural angst” among consumers who are more anxious about the trustworthiness and delivery of services. As customers get more used to doing everything remotely — from ...

Dissatisfaction is often derived from failed customer expectations, whether those customers are clients, employees, partners, or suppliers. It's not surprising. Much of our individual behavior is ...

Delay announcements informing customers about anticipated service delays are prevalent in service-oriented systems. How delay announcements can influence customers in service systems is a complex ...

According to a report by Forrester, firms that have been working on optimizing customer experience are more likely to generate higher revenue than those who put customer experience (CX) secondary.

At some point in every IT professionals career, he realizes that the secret to having happy customers is not fulfilling their every wish and desire but keeping their expectations reasonable. Low ...

As customer expectations evolve, basic amenities and standard services are no longer sufficient to captivate modern, experience-savvy guests. This consumer mindset shift mandates an industry ...

Maintaining a high level of customer service, customer satisfaction, and delivering consistent and positive customer experiences is key for any business who wants to succeed and gain a competitive ...

However, it's never a bad idea to incorporate best-practices into your B2B marketing strategy, and marketers can learn a lot from how customer service professionals have adapted in the last year and a ...

Numerous supply chain disruptions are driving the push for supply chain professionals to hone new skill sets. Analytics skills wrapped around a better use of data, for example, are now essential for ...

Ubiquitous connectivity—enabled by artificial intelligence, mobile computing, Big Data and the cloud—is helping drive what Accenture calls Industry X.0, the digital reinvention of industry. This ...