CounterPath, a provider of desktop and mobile VoIP software products and solutions, has announced that Genesys, an large contact center software supplier and Alcatel-Lucent company, will integrate ...

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in ...

Aug 31 (Reuters) - Privately-held contact center company Genesys agreed to buy Interactive Intelligence Group Inc for about $1.4 billion as it looked to build scale in the face of fierce competition ...

After dealing with a fragmented tech stack, Aterian rebuilt its CX around Genesys Cloud.

The unified communications landscape continues to get shaken up this year as call center software provider Genesys Telecommunications unveiled plans Wednesday to acquire rival Interactive Intelligence ...

Contact center software firm Genesys Telecommunications Laboratories Inc. is bringing its suite of customer experience and call center technology to Google Cloud. The company said today its Genesys ...

The cloud platform’s growth overshadows revenue from legacy products, while self-service conversations more than doubled year over year.

Customer service and contact center technology provider Genesys is acquiring cloud-based self-service applications specialist Angel from business intelligence vendor MicroStrategy. Genesys says it is ...

RESTON, Va.--(BUSINESS WIRE)-- MAXIMUS (NYSE: MMS), a leading provider of government services worldwide, announced today an agreement with Genesys® to offer the MAXIMUS Genesys Engagement Platform ...

DALY CITY, Calif.--(BUSINESS WIRE)--Genesys (www.genesyslab.com), a leading provider of customer experience and contact center solutions, today announced that it has achieved Microsoft Lync 2013 ...

Genesys(R), a global cloud leader in AI-Powered Experience Orchestration, has been recognized as a Leader in the Frost Radar(TM): Workforce Engagement Management (WEM), 2025 Report. Frost & Sullivan ...