Read this recap of a recent high-value webinar featuring Grocery Outlet. This leading retailer needed an advanced service model to keep up with franchise growth—one that tracked service response times ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

Want customer service from a real human being? Well your chances are diminishing as companies are trying their hardest to replace them with much, much cheaper automated responses. And they are ...

DUBLIN--(BUSINESS WIRE)--The "The Growth in Mobile Operator Apps: The Acceleration of Digital Customer Service through an App strategy" report has been added to ResearchAndMarkets.com's offering. This ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...