OpenAI has introduced a suite of audio models that power voice agents in specific enterprise settings, such as customer service. The models include speech-to-text and text-to-speech audio models in ...

SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Liveops, a leader in flexible customer experience solutions, today released its 2026 AI Maturity Benchmark for Customer Experience, a new global research report ...

A new resource from Info-Tech Research Group reveals how AI is revolutionizing customer service by addressing long-standing challenges such as long wait times, impersonal interactions, and operational ...

In recent years, a profound shift has occurred in the way consumers access products and services. Impulse buys are being outpaced by convenience, curation and community. One business model that has ...

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As AI agents gain momentum in customer service, new Liveops research finds enterprise CX leaders are rejecting AI-only automation in favor of models that combine AI with human judgment, empathy and ...