A study by USA TODAY and Plant-A Insights analyzed which financial services companies offer the best customer service in America in 2026.
Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...
Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. Janet Heller noticed it when she broke her arm and could no longer drive ...
We all understand why companies want to offload their customer service to bots and hard-to-find remote “representatives” distributed all over the world: it saves money. The last resort of customer ...
Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities. This article provides insights ...
APLAZO’s customer support is handled via WhatsApp and the newly integrated in-app chatThe AI tools implemented support both end customers ...
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California bill proposes a 5-minute limit on customer service hold times, ensures human connection
A new bill looks to reduce hold times by requiring businesses to connect customers with a human within 5 minutes, aiming to ...
New Jersey businesses are stepping up their customer service game, trading indifference for genuine care, as seen in thoughtful interactions at car dealerships and insurance companies.
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