Contact Center as a Service (CCaaS) is a cloud-hosted software suite optimized for managing interactions with customers and, more broadly, the entire customer experience (CX). As the term implies, ...

AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is changing. Research and Markets has released its 2025 Contact Center as a Service ...

NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the launch of Sprinklr Modern Care Voice.

Dublin, Oct. 22, 2025 (GLOBE NEWSWIRE) -- The "2025-2026 Contact Center as a Service Product and Market Report" report has been added to ResearchAndMarkets.com's offering. The report delivers a ...

DUBLIN--(BUSINESS WIRE)--The "2024-2025 Contact Center as a Service Product and Market Report" report has been added to ResearchAndMarkets.com's offering. The dynamic contact center as a service ...

During a pre-briefing to industry analysts from Jeff Comstock, corporate vice president of Dynamics 365 Customer Service the most intriguing thing he said was the solution does not require customers ...

Dublin, July 10, 2025 (GLOBE NEWSWIRE) -- The "2025 Contact Center as a Service Worldwide Market Share Report" report has been added to ResearchAndMarkets.com's offering. This report is the foremost ...

Dialpad, Inc., the leading AI-powered communications and agentic platform, today announced it has received an Honorable Mention in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service ...

Verint is betting on a vision of next-generation Contact-Center-as-a-Service (CCaaS) that focuses on bots to lower the cost of interactions, increase agent efficiency, and deliver better customer ...

How can we serve customers more effectively? The question may be as old as retail itself, but in the last few years, some brands have found a fresh answer…shifting their contact centers to the cloud.

A call center, or contact center, is an office that handles calls, emails, chat or other contact methods to help customers. Learn how they work. Customer service hub. The call center is often used as ...