The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

Forget the “call center in a box.” It's time to start thinking about the call center in a cloud. The cloud, that is, of the network itself. For the first time, thanks to the emergence of IP as a ...

Users trying to navigate complex or highly customized product or service offerings look to contact centers for help. Interactions between agents and customers are critical, as they can be the decisive ...

Calling a contact center can be a frustrating experience, and not one that many people look forward to. It’s therefore not surprising that many calls end with customers simply hanging up in ...

"A hosted call center isn't as secure as my on-premise software." "A cloud call center can't scale to meet seasonal demands." "It won't integrate with my CRM." These are just a few of the common ...

A call center is a specialized facility that is used by organizations to handle customer interactions. All incoming and outgoing calls to customer support, telemarketing, and sales services are ...

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ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, a leading provider of cloud contact center solutions, today announced its latest release for Microsoft Dynamics 365. The announcement comes on the heels of ...

Just two years after going public at a $9 billion valuation, videoconferencing giant Zoom has agreed to buy cloud call center firm Five9 for a cool $14.7 billion. The all-stock deal will allow Zoom to ...

Zoom is taking advantage of the impressive rise in its stock price in the past year to make its first major acquisition. The popular video conferencing firm, which was valued at about $9 billion at ...

After experiencing enormous growth during the COVID-19 pandemic, Zoom has made its first major acquisition by purchasing cloud contact center company Five9 for $14.7 billion, it announced. The move ...

The day the Oklahoma Tax Commission (OTC) launched its new cloud-based call center, its Taxpayer Resource Center processed 105 more calls than usual and reduced its time to write call summaries. The ...