Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 5 years old. In the world of ...

Consulting firms can give your call center a tune-up to help you make certain that it's running smoothly. To work with consultants is to receive the expertise of call center mechanics – people who are ...

REMOTE WORK ON A CLIFF: Many people in the U.S. and around the world are still working remotely. But one call center consultant took the remote office to new heights…dangling off the side of a cliff ...

A call center, or contact center, is an office that handles calls, emails, chat or other contact methods to help customers. Learn how they work. Customer service hub. The call center is often used as ...

The majority of call center consultants at major banks and credit card companies are found to be employed through indirect employment arrangements. According to data submitted by the Financial ...

CallCenterCareers.com Announces Remarkable Resume Volume Coupled with Great Leadership ñ Bringing Satisfaction Guarantees amd Great Posting Initiatives Call Center Careers, a fast growing online ...