With this new collaboration, Zendesk continues its ongoing repositioning as a one-stop customer experience shop.

HUNTINGTON, W.Va. — The Amazon Customer Service Center will be closing next May, according to a company representative. While not much information has been released about the company’s long-term plans ...

San Diego, Dec. 04, 2025 (GLOBE NEWSWIRE) -- Tealium today announced its new integration capability with Amazon Connect, allowing global brands to power AI-driven, personalized customer experiences in ...

Along with featuring AI-using customers like Centrica and Priceline, Amazon Connect doubled down on its “Connect is AI” ...

HUNTINGTON — The Amazon Customer Service Center on Kinetic Drive in Huntington will close by May 2026, a public relations representative for the company confirmed via email this week. The ...

Amazon announced this week a new set of AI capabilties in its call center software, dubbed Amazon Connect. Connect is a cloud-based service that offers companies a low-cost way to manage and support ...

AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is changing. Research and Markets has released its 2025 Contact Center as a Service ...